Frequently Asked Questions
Everything you need to know about your high-performance gear.
What is the typical shipping lead time for electronics?
Standard shipping takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear faster.
Do Hitscan products come with a warranty?
Yes, all hardware purchased through our store includes a 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a refund.
Are your peripherals compatible with both PC and Console?
Most of our Hitscan peripherals are plug-and-play for PC, Mac, and major consoles. Please check the 'Specifications' tab on individual product pages for specific compatibility details.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view status updates in your account dashboard.
Do you offer international shipping?
Currently, we ship to over 20 countries. International shipping rates and estimated delivery times are calculated automatically at checkout based on your location.